Order

How to Order

Until we get our shopping cart on-line (which should be very soon) choose the products you would like to buy and then just send us an email at mo.twells@twellstradition.co.uk or telephone us at the shop on 02392 373819. We will take your order and confirm your delivery and payments details. You will then be informed that your order has been accepted via an e-mail as confirmation. We will email or telephone you again when your order has been dispatched and let you know to expect delivery.

Packaging

Your order will be packed into an insulated box with ice gel packs to keep your products cold and in tiptop condition. The meat will be vacuum packed to seal in the freshness and labelled to make it convenient for putting in your freezer.

Delivery

If you are outside our local delivery area, your order will be delivered by next day courier service. If we receive your order before noon we will endeavour to send it out that afternoon to be delivered the following day. Orders placed between Friday and Monday inclusive will be delivered on Tuesday.

If we have a problem with your order we will try to contact you but if we are only short of the odd product, we may replace it with something similar with the same or greater value.

Your order could be delivered anytime between 8.00am and 5.30pm. When you place your order you can specify an alternate delivery address such as a place of work or a neighbours house and there is a comment box on the online order form where you can advise us of your preferred delivery date or maybe instructions to leave the box in a preferred safe place.

If you are not in when your order is delivered, our courier will try to leave your order with a neighbour, if that is not possible they will leave it in a safe place. They will not take the box back to their depot.

Our Money Back Guarantee

We want your online shopping experience to be as good as we give to customers in our award winning shop. If you are not satisfied with any part of our service please let us know as soon as possible. We will do our best to rectify the problem. If you are still not completely satisfied we will refund the value of your order!

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