Terms And Conditions

Privacy, security, confidentiality and great customer service are important to Twells Tradition. The following terms and conditions endeavour to make our web site a safe, easy and enjoyable place to shop.

By using this web site you agree to the following terms and conditions:


Your contract is with The Twells Tradition Ltd of: 7/New Parade, 38 West Street, Portchester, Hampshire, PO16 9UY.

You agree that e-mail will be used as the standard means of communication.  If your order is accepted, we will send you an e-mail confirming your order and your acceptance of our terms conditions.

Twells Tradition do not store credit card information. We do not sell our customer's details and we will not share your email address or telephone number with any third party (with the exception of our couriers’ Parcel Force).

When you create an account we will sign you up to our e-newsletters, but you can unsubscribe from these at any time by clicking the link in the email.

You undertake that all details which you provide to us for the purpose of ordering goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the order.

Your statutory rights are not affected but otherwise all purchases are non-exchangeable, non-refundable and non-transferable.


To be able to place an order you must first create an account.  By creating an account you accept that you will be placed on our mailing list.

Delivery Instructions

All of our parcels are No Signature Required (NSR).  You must either be at your specified delivery address to take receipt of your parcel or you must provide special delivery instructions; your parcel will be ‘left in a safe place’ and you will receive a card with details of where your parcel has been left if you are not in.

By specifying a place that you would like the courier to leave the parcel without a signature - you are accepting liability if the parcel goes missing after being left in the place you have specified, and we will not be able compensate you for this.  If you are concerned that there is not a safe place then please give a delivery address where someone will be in to accept the delivery.  If you provide us with an incorrect address, or you fail to collect your goods from a specified location and they spoil, we will be unable to compensate you.


Our postage and packing charge for orders under 16 packs is £6.  Orders over 16 packs attract free delivery.

Delivery is only available to customers within mainland UK ONLY.  We do not deliver to The Isle of Man and Northern Ireland.  Orders placed by those living in restricted areas must check their postcode here BEFORE placing an order.  Wednesday is the last day for dispatch for restricted area delivery.  If you live in a 2 day delivery area you MUST email us with your order details indicating that you live in a restricted postcode.

Failed deliveries

By placing your order on a preferred delivery day, you accept that your order may under exceptional circumstances not arrive on the agreed day; it is rare that your order will be delayed, however it does occasionally happen.  Your order will remain fresh for up to 48 hours.  You will NOT be compensated if your order is not delivered on your ‘preferred delivery day’.

If an item is held at the Post Office awaiting collection and it is not subsequently collected, or if a delivery is refused and then returned to us we will not be liable for a refund. 

Missed items will not be replaced but will be refunded at face value less any discount received. 

If you have requested a refund, this will be processed within 2 working days from the date of agreement. 

Our Guarantee

This is in addition to your statutory rights.


Every purchase you make shall be deemed performed in England. These Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of England and Wales.


These terms and conditions contain the entire agreement between you and Twells Tradition relating to your purchase. You are responsible for reading all information in these terms and conditions fully. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.


We may amend these terms and conditions from time to time. All purchases from the date of posting onwards will be governed by that new version.


Twells Tradition attempts to ensure that the information available on the website at any one time is true and accurate but cannot guarantee that it will be error-free. Twells Tradition does not make any warranty that the website is free from infection by viruses, trojans, worms or anything else that may have destructive properties.

This Liability section applies only to the extent permitted by law.

By placing an order you are agreeing to these terms.


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